The General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and the Council of April 27, 2016) has been in effect since May 25, 2018, across all Member States of the European Union.
COTTON DREAM is committed to full transparency with its customers and guarantees that your personal data is protected and secure, in strict confidentiality. We reaffirm our commitment to safeguarding our customers’ privacy.
Who is responsible for processing your personal data?
The entity responsible for processing your personal data is COTTON DREAM, Lda. (hereinafter referred to as COTTON DREAM), with its headquarters at Rua José António Serrano, nº 5, 1150-199 LISBOA, email address: info@cottondream.pt, and phone number: 21 885 4000.
How do we collect your personal data?
Your personal data is collected with your consent when you use our website or make a purchase. This data is processed through our virtual platform.
For what purposes and on what basis can your personal data be used?
The personal data identified in the order form as mandatory is essential for processing your order in COTTON DREAM’s online store, for purchases and deliveries, creating a purchase history of products, and for other purposes for which you have given explicit consent, such as creating a customer profile or for marketing and advertising purposes (e.g., campaigns and updates). Any omission or inaccuracy in the data provided is solely your responsibility and may lead to the refusal of service by COTTON DREAM.
What personal data may be collected?
We may collect identification and contact information, such as your name, date of birth, phone number, email, address, payment details, tax ID number, and others. Additionally, if authorized by you, COTTON DREAM may process data related to product searches or purchases for profiling purposes. Data may also be used for statistical or historical purposes, in which case consent is not required, as encryption or pseudonymization measures are adopted.
How do we keep your personal data safe and confidential?
COTTON DREAM guarantees the confidentiality of all data provided by customers.
The COTTON DREAM online store implements the necessary technical and organizational measures to ensure the confidentiality and security of customer data, particularly to avoid accidental or unlawful destruction, alteration, accidental loss, unauthorized dissemination or access, especially when data is transmitted via networks, and against any form of unlawful processing.
However, considering the open nature of the Internet, personal data and other information on the site may circulate without secure conditions. Even with all the security measures, there is a risk of third-party unauthorized access and usage, for which COTTON DREAM will not be responsible in such cases.
COTTON DREAM has various security measures to ensure that your personal data remains confidential. Access is restricted to authorized personnel, and data will be shared with service providers and business partners only for purposes you have consented to or when consent is legally waived.
How long do we retain your personal data?
COTTON DREAM will retain your personal data only for as long as necessary to fulfill the purposes for which the data was collected or to comply with legal obligations. You can exercise your data protection rights if you wish.
With whom do we share your personal data and how do we keep it safe?
Your data may be shared, when strictly necessary, with COTTON DREAM’s service providers and partner companies, in fulfillment of the purposes for which the data was collected, such as distribution and delivery of orders, payment platforms, or sending electronic messages.
COTTON DREAM only contracts providers who guarantee compliance with the same data protection obligations, including the obligation to provide adequate technical and organizational measures to ensure that data processing complies with GDPR requirements.
COTTON DREAM has contracted the following entities for specific purposes:
- FULLSCREEN.PT: Website creation, maintenance, and updates
- CTT: Order delivery and collection
- IFTHENPAY, LDA: Payment management
- CONFECÇÕES REGOJO VELASCO, S.A.: Product manufacturing
- CONFECÇÕES J.R. RODRIGUEZ, S.A.: Product storage and order dispatch
How can you modify or withdraw your consent?
You can modify or withdraw your consent at any time by emailing info@cottondream.pt.
Right of access, rectification, data portability, and opposition
Under applicable law, you are entitled, at no additional cost, to the right to access, rectify, update, and port your personal data, either directly or by submitting a written request. You also have the right to object to the use of your data by contacting COTTON DREAM as the data controller.